2022-07-14 10:04:57 - 米境通跨境電商

    

    亞馬遜運營郵件百套模板第二發(fā)，店長強烈推薦，接上篇文章史上最全亞馬遜郵件模板（一）—-店長推薦，今天po出亞馬遜索評、亞馬遜申訴、亞馬遜尋求賣家支持郵件模板。

    亞馬遜Feedback、Review有關(guān)模板

    1、亞馬遜索要好評模板

    模板1：

    Dearxxx,

    Thankyouforyourbusinessandpurchase.Weemailyoutoknowwhetherproductsyouboughtinourstore–xxx–meetsyourdemands.

    YourorderinAmazonxxx

    Wehasbeenworkingassiduouslyinhopeofprovidingourcustomershigh-qualityproductsandbestservices.Iftheproductisn’twhatexpectedbefore,pleaseneverhesitatetocontactus,wewillgiveprioritytoofferingsolutionstoyoursituation.

    Rather,ifitistruethatourproductsandservicemakeyousatisfactory,wesincerelyhopeyoucanleaveusfeedbackbyclickingonthefollowinglink:

    xxxxxxx

    Meanwhile,wehope,ifpossible,youcansharewithusyourusageexperienceontheproductreviews,whichcertainlywouldofgreatsignificanceandbenefitsinproductqualityenhancementandserviceimprovement.

    xxxxxThankssomuchforyourkindhelp.xxxCustomerServiceTeam

    模板1：

    Dearxxx

    Thankssomuchforyourfeedbackandfeelsohappyyouenjoythisproduct.Rather,ifitistruethatourproductsandservicesmakeyousatisfactory,wesincerelyhopeyoucanleaveusaproductreviewontheproduct,(youcanalsosimplycopyyourfeedbackasproductreview)whichcertainlywouldbeofgreatsignificanceandbenefitsinproductqualityenhancementandserviceimprovement.xxx

    Thankssomuchforyourkindhelp.Lookingforwardtomorecooperationinthefuture.

    xxxCustomerServiceTeam

    2、亞馬遜移除差評模板–Feedback篇

    主旨的部份盡量語氣直接用字簡明，讓買家收到時再收信匣的預(yù)覽界面就可以一目了然。再來是內(nèi)容的部份，以下是請買家提供SKU/ASIN來做查詢，可以依照您的需求來做內(nèi)容調(diào)整。首先都是要先表達歉意，以及還有愿意積極處理的誠意，最后再表達由衷地感謝給予改進的機會。(以下為參考模板)

    電郵主旨：RegardingyourAMAZON.COMorderfeedbackwith店鋪名稱

    DearCustomer,

    Yourecentlyleftusanegativefeedbackregardingyourorderplacedwith店鋪名稱onAMAZON.COM.Wearesorryabouttheinconvenience.

    PleasekindlyprovideuswiththeSKUnumberunderthebarcodelabelontheitempackagingorontheboxorplasticwrappingtheitemwasin.Pleaseletusknowexactlywhat’sthemodelofyourdeviceandwewilllookintothismatter.

    Sorryfortheinconvenienceandthankyouforgivingustheopportunitytorectifythematter.

    Sincerlyyours店鋪名稱CustomerServiceTeam

    3、亞馬遜移除差評模板–Review篇

    DearCustomer,

    Thankyouforyourpurchaseandtakingthetimetowriteaproductreview.Weareterriblysorrytoheartheproductyoureceivedisdefectiveandwouldliketoknowifwecansendyouafreereplacementorassistyouwitharefund.

    Customerreviewsisimportanttousandwevalueyourresponse.Allresponseswillbeusedtofurtherimprovethequalityofourserviceandproducts.

    Pleaseletusknowhowwemayassistyoutoresolvetheissueyouhaveexperienced.

    Sorryfortheinconvenienceandthankyouforgivingustheopportunitytorectifythematter.

    Sincerlyyours店鋪名稱CustomerServiceTeam